Artisan Windows Privacy Policy

Who We Are

Artisan Windows is a replacement window and door company based in Weston-super-Mare.
Maintaining the security of your data is a priority at Artisan Windows, and we are committed to respecting your privacy rights. We pledge to handle your data fairly and legally at all times. Artisan Windows is also dedicated to being transparent about what data we collect about you and how we use it.

Aim of Our Policy

We are committed to maintaining the trust and confidence of visitors to our website and those visitors that request a quotation or go on to order products. In particular, we want you to know that Artisan Windows is not in the business of selling, renting or trading email lists with other companies and businesses for marketing purposes. We just don’t do that sort of thing. But just in case you don’t believe us, in this Privacy Policy, we’ve provided detailed information on when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure. Grab a cuppa and read on.

Why We Collect Data

Through the course of our business we need to collect personal data from our customers in order to prepare quotations and/or install products in customers homes and in the instance of installation require that information is shared with both FENSA for the purpose of registering the installation under the self certification Competent Persons Scheme for Building Control, and secondly with the GGFi insurance company for the purpose of issuing an Insurance Backed Guarantee. Customers data is not shared with any other commercial third-party and the security of customers data held by ourselves is of paramount importance to us.

Special Circumstances

In certain instances we may need to share your data directly with the Local Authority or Government Departments (Building Control or Planning), or we may have legal obligation under the Law to disclose data.

What We Do With Your Data

Information provided by perspective customers in the preparation of a quotation is typed into a spreadsheet program file which is then used to produce an electronic and physical (printed) document. In addition if an electronic document has been requested by the customer their email address is added to an email client address book for the purpose of delivering the quotation.

If the customer proceeds with the quotation then that same spreadsheet file expands to produce one internal document (our job sheet), and also at the same time an undated final invoice (dated and issued when work is complete.

Both quotations and invoices in their electronic versions are converted and combined with other documents (containing vital information) into the universal PDF format for emailing.

In all cases in addition to the electronic formats (spreadsheet and PDF) a physical paper version is also printed and held in a binder.

When a job is complete our job sheet, manufacturer order acknowledgements, the signed contract between ourselves and your final invoice are saved as one file both in electronic (PDF) format and a physical copy for future reference during the guarantee period.


How We Store Your Data

The electronic personal data we hold (quotations, invoices, job sheets and contracts and email addresses) are held on an encryted computer hardrive at our office. Copies of this data are also held on an encrypted USB storage device (for back up in the event of computer failure).

Physical (paper) files are held in job binders at our office which is secure and monitored by CCTV

How Long We Keep Your Data

In the case of quotations the electronic and paper files are deleted or destroyed after two years.
In the case of quotations that proceed to the order stage electronic and paper files are destroyed after ten years.
In the case of email addresses customers who have not contacted us for two years are deleted from our email client address book.

Website and Browsing

We do not collect personal information as result of your browsing our site. We do not currently use Web Analytic tools to monitor visitor numbers or interest in particular pages but if we decide for commercial reasons to do this at a later date it would merely be for anonymous statisical purposes only.

Cookies Policy

We use a system of classifying the different types of cookies which we use on the Website, or which may be used by third parties through our website. The classification was developed by the International Chamber of Commerce UK and here we explain more about which cookies we use, why we use them, and the functionality you will lose if you decide you don't want to have them on your device.

What is a cookie?

Cookies are text files containing small amounts of information which are downloaded to your personal computer, mobile or other device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user's device.

How long are cookies stored for?

Persistent cookies - these cookies remain on a user's device for the period of time specified in the cookie. They are activated each time that the user visits the website that created that particular cookie.

Session cookies - these cookies allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted. Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience.You can find more information about cookies at www.allaboutcookies.org and www.youronlinechoices.eu

Cookies used on the Website

Strictly necessary cookies

These cookies enable services you have specifically asked for. These cookies are essential in order to enable you to move around the Website and use its features, such as accessing secure areas of the Website.

Performance cookies

These cookies collect anonymous information on the pages visited. By using the Website, you agree that we can place these types of cookies on your device.
These cookies collect information about how visitors use the Website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don't collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how the Website works.

Functionality cookies

These cookies remember choices you make to improve your experience. By using the Website, you agree that we can place these types of cookies on your device.
These cookies allow the Website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

Third party cookies

These cookies allow third parties to track the success of their application or customise the application for you. Because of how cookies work we cannot access these cookies, nor can the third parties access the data in cookies used on our site.
For example, if you choose to ‘share’ content through Twitter or other social networks you might be sent cookies from these websites. We don't control the setting of these cookies, so please check those websites for more information about their cookies and how to manage them.  


Mailing Lists

We do not email customers or prospective customers with offers nor post out offers. As we do not share your information with other parties your data is not included in any third party mailing list as a result of your dealings with us.

In Person

We do not discuss or reveal your personal information with any third parties for example other tradesmen companies or customers without your express consent. For example you may ask us to pass on your details to get a builder or electrician to contact you or a relative or friend that also happens to be a customer.

Customer Rights

If you wish to to view amend or delete any information we hold about you please contact our data controller James Lewandowski using the email address artwin@fmail.co.uk

The first time you do wish to do that is free of charge however the law says we have a right to charge a “reasonable” fee for for subsequent requests, however each subsequent request will be treated on it merits rather than looked on as a source of revenue.